We have this Deposit Return System freshly implemented and of course the IT backend broke after few weeks.
The important thing to notice is that the operator just won't take *any* responsibility/SLA for the IT system, because IT just breaks y'know.
This rhymes pretty much with CrowdStrike's narrative about some random vendor taking out 8M computers is _just inevitable_. (see also: https://risky.biz/WWC4/ )